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FAQ

Manage Your Account

  • How do I register a new account?

On the upper part of our website, click on “My Account”, you can register an account there by clicking “Free Registeration”.

 

  • I am retailer but not in the United States, can I still register?

Absolutely, we do international business and offer international shipping service.

 

  • Can I update my account after my initial registration?

Any modifications and updating of personal account information can be done under My Account after login.

 

  • How can I change my password?

Sign-in first and click "change your password".

 

  • I forgot my password, what do I do?

Please click “Password Forgotten” under “My Account” to receive a temporary password.

 

  • I receive your emails but for some reason, my login information is not working.

If there is something wrong with your account, contact us asap.

Order Inquiries

To place any orders with Camila Jewelry, you must first register your business and then sign-in. If you have previously placed an order with us and would like to place another order, just sign-in using your email address and password.
 

  • Can you restock sold out items?

Any request for restocking of sold out items, please email us at sales@camilajewelry.com with the product code. Camila Jewelry cannot guarantee the restocking of sold out products and also cannot guarantee the same pricing of restocked items. Some items may take times to be restocked.

 

  • How can I find out when my requested items will be available?

If you contact us first, we will keep you updated.

 

Track Order

  • I've checked out and I haven't received confirmation; How can I check the status of my order?

After placing the order, you will get order confirmation first by email. To make no order missed, we will send confirmation email manually. So does status emails.

 

  • My order has shipped but I still can't track it. How can I find out where it is?

Once the order is shipped, we will email you tracking number. You can check it by yourself.

 

  •  When can I expect my package to be delivered?

 If you choose DHL and FedEx as shipping method, it takes 3-5 days. If you choose ePacket and register post service, it usually takes longer, about 1-2 weeks.

Issues with Order

  • Canceling Orders
  • If order has not been shipped: You should email us to inform us that you want to cancel it.
    If order has been shipped: If your order has been shipped, you can cancel it. If you do not want it, pls ship it back to us and pay return shipping fee. Most importantly, you should inform us first and then return the order.
  • Return Policy
  • If items are damaged when transfering, please offer us clear photos ASAP. We need photos to confirm. Then, you can contact us for how to return items.
  • ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING UNDAMAGED. Items received without original packaging WILL NOT BE ACCEPTED. Please note that it is your responsibility to pay for the shipping on returned items. Store credit will be given to any defective and damaged goods once returned package has been received.
  • We are fully responsible for all of products. If you are not satisfied with items from us, not matter they are defective or they are wrong items, please contact us first. Our staff will follow your case to bring a nice solution for both of us, refund or return items.
    Note: We do not accept any return without informing us in advance.

Payment

  • What type of payments do you accept?

We accept Paypal, Credit Card, Bank Transfer and West Union. If you choose Bank Transfer and West Union, you will get information about payment after order placed.

 

  •  How do I calculate the shipping and handling for my order?

 We have a shipping calculator programmed in our website that will give a rough estimate of how much the shipping. And no handling fee for all orders.

Shipping

Any information about shipping, please check Delivery Information part to know at the bottom of the website.

Other

  • I cannot find the answer I am looking for. Can I ask a question?
  • Absolutely, email us at info@jwholesale.com and one of our customer service representatives will gladly be able to answer any other inquiries that you have.